Return and Refund Policy

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 At ViewFinder Low Vision Resource Center, we are committed to providing high-quality low vision equipment to enhance the lives of individuals with visual impairments. We understand that sometimes a product may not meet your expectations, and we want to ensure a smooth and fair refund process. Please read our refund policy below:

Eligibility for Refund:

• Refunds are eligible within 14 days from the date of delivery.
• To be eligible for a refund, the low vision equipment must be in its original condition, undamaged, and in the original packaging.

Initiating a Refund:

• To initiate a refund, please contact our customer support team at Info@ViewFinderLowVision.com or call  480-924-8755 to request a return.
• Clearly mention the reason for the refund request.

Return Shipping:

• Customers are responsible for return shipping costs.
• Ship the product to our main office at:

                             1830 S Alma School Rd #131

                               Mesa, AZ 85210

• Ensure that the product is securely packaged to prevent damage during transit.

Inspection and Approval:

• Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
• If approved, a refund will be processed to the original payment method within 3 business days.

Partial Refunds or Exchanges:

• In some cases, a partial refund or exchange may be offered if the product is not in its original condition or if parts are missing.

Non-Refundable Items:

• Customized or personalized low vision equipment may not be eligible for a refund unless there is a manufacturing defect.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

Cancellation Policy:

• Orders may be canceled within 24 hours of placing the order. Once the order is processed, it cannot be canceled.

Contact Information:

• For any inquiries or assistance regarding refunds, please contact our customer support team at  Info@ViewFinderLowVision.com or 480-924-8755

Please note that this refund policy is subject to change, and any updates will be communicated on our website. We appreciate your understanding and thank you for choosing ViewFinder Low Vision Resource Center